Refund Policy

Effective Date: March 31, 2026

Free Tier

No payment involved. No refund applicable.

Cancellation

Cancel anytime from your dashboard. Cancellation takes effect at the end of your billing period. You retain access until then. No prorated refunds for partial months.

7-Day Full Refund

Not satisfied? Request a full refund within 7 days of your first payment. This applies to your first subscription payment only. Email billing@cutengine.dev with your account email and reason.

Overage Charges

Overage charges for completed renders are non-refundable. If you believe charges were incurred in error, contact us and we will investigate.

Service Outage Credits

If downtime exceeds SLA guarantees (99% Pro, 99.5% Business), you are eligible for service credits. Credits are 10x the prorated downtime cost, applied to your next billing cycle.

How to Request

1. Email: billing@cutengine.dev

2. Include: account email, payment date, reason

3. Response: within 3 business days

4. Processing: 5-10 business days via original payment method